Manufacture's Warranty
Products sold by TherapyShopper.com are covered by the manufacture's warranty. Warranties vary with product and manufacturer and TherapyShopper.com does not offer extended warranties of these products. Customers must make claims for warranties and guarantees directly to the manufacturer.
Customer Service
OUR COMMITMENT TO YOU
At TherapyShopper.com our reputation's on the table.
We believe that our company's reputation is built on the quality products we provide our customers. Our commitment to customer services is an extension of this company philosophy. We are here to serve our customer's needs by providing products and services that support our customer's lifestyles and professional needs.
Professional Product at Economical Prices:
Our quality crafted professional products from top names in the industry are presented to you at prices to fit any budget. Whether you're a personal fitness enthusiast, student, association, school or professional practitioner you can be assured that you are getting the best product for the best price.
Knowledgeable Staff:
Our trained staff is knowledgeable in all the products that we sell and welcome your inquiries. Our staff works with you to help you find the table that will work for you.
Swift - Money Saving Shipping:
TherapyShopper.com will provide you with the quickest and most cost effective method of shipment of our products to your door. Special negotiated arrangements with freight companies are reviewed regularly to assure you of this cost saving.
Satisfaction - Guaranteed:
All products are offered with manufacturer guarantees and warranties. We want you be satisfied with your purchase. All products come with a 30 day money back guarantee - shipping costs are nonrefundable.
Terms and Conditions
Therapyshopper.com customers are professional massage therapists and personal users that purchase our professional products online because they prefer the convenience, economy, efficiency and privacy of this form of transaction. All sales transactions beginning with our point and click purchase are subject to these Standards, Terms and Conditions. Customers using this service must accept, agree and shall be bound by the following terms and conditions.
These terms and conditions may change from time to time without prior notice at Therapyshopper.com 's discretion. Therapyshopper.com reserves the right to make appropriate, special and unannounced exception and or changes to website content, prices terms and policies. Therapyshopper.com is not responsible for the unauthorized or unlawful use of any products, information or services represented on this site.
Please note that this site is provided "as is" and should be accessed and used at your own risk. Every reasonable effort has been used to ensure that the website is current and contains no errors or inaccuracies. However, Therapyshopper.com makes no representations, warranties, guarantees or conditions (whether expressed or implied) that the operation of this website and the information, content or materials included in this website will be error free or completely accurate or current at all times. Third party data, views, comments and opinions expressed by way of data and links to the Therapyshopper.com website is not necessarily the same as Therapyshopper.com staff and associates. All third party information, services, products and links are posted and provided as consumer information and give no guarantees or warranties with regard to the accuracy and content of information, products or services presented.
Therapyshopper.com cautions consumers that the broad use of therapy products on our site, dietary supplements and procedures presented are not substitutes for professional medical attention. It is your responsibility to seek the advice of a professional doctor or practitioner for treatment of your related problem or symptoms. The user of any products and services assumes any and all risk.
Point of purchase begins at the 'Click-Buy' point of order placement. Due to the update frequency of this website it is the responsibility of the returning customer to refresh their browser cache to ensure that data and prices are current. All sales transactions are subject to the prices and terms currently posted on Therapyshopper.com 's host server.
Our policy is not to sell to minors. If you are under the legal age of majority you may only make a purchase from our online store by having a parent or legal guardian make the purchase for you.
Prices: All prices posted on the Therapyshopper.com website are listed in American Dollars and apply to online transactions exclusively. All orders will be processed in American dollars. Minimum order amount per transaction is $25.00. No additional factory discounts or rebates may be applied to the posted offerings. The Retail Price represents the usual or recommended sale price of the respective manufacturer-vendor. This price may vary by region.
Phone Orders: Accepted only under special circumstances. For the sake of cost effectiveness and in order to maintain our lowest possible prices, all inquiries and-or correspondence with Therapyshopper.com will occur via e-mail, to include an accurate, customer provided, return e-mail address for the purpose of reply.
Customer is responsible for the accuracy of their return e-mail address as represented to Therapyshopper.com . An inaccurate customer e-mail address will result in the failure of order confirmation and any other responsive communications.
Therapyshopper.com replies are made as promptly as possible. If customers require special service, i.e., phone access, and-or one-on-one, personalized service, such phone orders shall be accepted at Therapyshopper.com 's discretion at customer's expense.
Therapyshopper.com toll free number is 1-866-331-8824.
Hours: 9:00 AM - 5:30 PM, Mountain Standard Time, Monday - Friday.
Note: Non-order-inquiries and collect calls are not accepted.
Credit Cards as listed, Bank Drafts, Money Orders and Certified Checks are accepted. All orders paid for by check will be held until payment has made proper bank clearance. Current credit cards accepted include Visa, and MasterCard. COD and other payment methods are not accepted.
Therapyshopper.com is not responsible for the improper use of credit card accounts or the unauthorized and-or illegal use of credit cards, whether lost, or stolen by third parties. Entering false credit card information is considered Credit Card Fraud and will be prosecuted. Customer IP, Internet Provider, address is recorded at time of purchase for the sake of credit card security, and to assist in the apprehension and prosecution of offenders.
Privacy and Security: Therapyshopper.com uses a Secure Server with 128 Bit SSL (Secure Socket Layer) encryption technology to encrypt personal and sensitive information. This means that all your purchasing information is encoded and is unreadable as it travels to our server. All of our customer's information is stored on a database on a server behind our internal security systems. We do not share customer's data or Email address with any other party or mailing list. Information gathered is required to fill and process your order and notify you of order status.
Therapyshopper.com offers you a safe secure way of online shopping. Using your credit card online has never been more secure. Therapyshopper.com uses the services of InternetSecure, a leading internet based provider of US and Canadian dollar merchants. InternetSecure provides secure web credit card transactions to consumers and businesses in 185 countries around the world. InternetSecure utilizes a robust firewall, redundant servers, proprietary secure card processing software and secure ISDN links to the existing bank approved credit card processing infrastructure. This system infrastructure has been approved by multiple bank security personnel. All credit card purchases from the internet are electronically processed and notification is received by the consumer in 10 to 15 seconds, depending on the traffic on the internet. You receive credit approval and an electronic receipt in seconds.
TherapyShopper.com's lowest price guarantee ensures you that you are buying at the lowest advertising price advertised. Therapyshopper.com will meet the lowest prices advertised on the Internet by authorized dealers for the same brand and model products. Original invoice and proof of lower advertised price must be provided to our staff to verify your claim. The terms and conditions of our 30-day lowest price guarantee are subject to change without notice. Advertised prices must be in American dollars. The lowest price guarantee does not apply to OEM products, special financing offers, rebates, coupons, premiums, free - bonus or limited time or quantity offers, clearances, close outs or liquidations. Our lowest price guarantee does not apply to special educational price, restricted offers or advertising errors or misprints.
Warranties and Guarantees: Products sold by Therapyshopper.com are covered by the manufacture's warranty. Warranties vary with product and manufacturer and Therapyshopper.com does not offer extended warranties of these products. Customers must make claims for warranties and guarantees directly to the manufacturer.
Returns: Therapyshopper.com would like you to be satisfied with your purchases and will refund most items within 7 days of receipt of the order. Refunds are not available on special custom made to order items. Shipping and handling are non refundable. We can only refund shipping costs if they result from an error on our part. Returns require prior e-mail approval from Therapyshopper.com before return. For returns Email returns@therapyshopper.com. A copy of your receipt, packing list, reason for return and return authorization confirmation must be included with returned item. Items returned without prior authorization will be refused. Returned items must be returned in original purchased condition, with original packaging, warranty products and literature and provided accessories. Orders returned with items missing will be refused or the missing item will be deducted from credit. Items returned as ordered and exchanges are subject to a 15% restocking charge. Refund credit will be issued to original credit card holder. Allow 14 to 21 days for processing. Customer returns refunds apply to Therapyshopper.com direct shipped items only. Therapyshopper.com does not provide additional warranty or insurance for factory direct shipped items. Warranty, guaranty and insurance claim for these orders must be made by the customer through the respective factory or shipping delivery service.
Note: In the case of a Therapyshopper.com shipping error, customer must return item(s) at the least expensive means. Upon receipt of returned item Therapyshopper.com will ship the correct item and credit customer for their least expensive return shipping cost. Therapyshopper.com reserves the right, without showing cause or giving prior notice, to summarily void any order or part thereof. Customer will be e-mailed notice of adjustment or cancellation.
Shipping and Handling Fees:
When you receive your order will depend on the shipping method and the availability of the product. All orders must include complete street delivery address and zip code. Shipping and handling charges are electronically calculated based on zip code and estimated package weight. PO Box delivery addresses are not accepted. Customers assume all risk when requesting no signature required or requesting delivery to unsecured special placement locations.
Massage Tables and Chairs are shipped factory direct. Factory stock items will ship within two working days of order placement. Non-stock factory items will ship within two weeks of order placement. Special custom orders may require additional time for delivery, additional charges and are subject the manufacturer's terms. Generally these orders are not returnable. The respective factory warranty and shipping insurance applies to all Therapyshopper.com purchases.
Therapyshopper.com provides no additional warranty, guaranty, or insurance on vendor on factory direct-shipped items.
Separate charges apply to oversized and over weight items and will be quoted on a per order basis.
Quantity orders, equipment, and special methods of delivery require a shipping fee quote from Therapyshopper.com , and-or the respective factory-vendor via
E-mail prior to the determination of the final invoice shipping fees.
Back Orders: Therapyshopper.com reserves the right to modify orders which include out-of-stock items, thereby shipping partial orders. Out-of-stock orders may be voided, thereby requiring customer reorder. No charge will be made to the customer's credit card for voided orders and only adjusted and applicable charges will be made for partially filled orders. Customer will be promptly advised of any adjustments, and of the estimated availability of out-of-stock items, and may reorder accordingly. Therapyshopper.com uses the N/A designation for an item that is currently out of stock at the factory source, or at Therayshopper.com, and is temporarily not available due to demand.
Our Return Policy
TherapyShopper.com would like you to be satisfied with your purchases and will refund most items within 30 days of receipt of the order. Refunds are not available on special custom made to order items. Shipping and handling are non refundable. We can only refund shipping costs if they result from an error on our part.
Authorization for return must be received from TherapyShopper.com before return.
For return authorization e-mail: returns@therapyshopper.com .
A copy of your receipt, packing list, reason for return and return authorization confirmation must be included with returned item. Items returned without prior authorization will be refused. Returned items must be returned in original purchased condition, with original packaging, warranty products and literature and provided accessories. Orders returned with items missing will be refused or the missing item will be deducted from the credit.
Items returned as ordered and exchanges are subject to a 15% restocking service charge.
Refund credit will be issued to original credit card holder. Allow 14-21 days for processing.
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